Returns & Exchanges
At Stash Tea, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day window for returns on unopened tea and hardware products.
Initiate Your Return
Contact our Customer Service team via email or our online portal with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully pack the items in their original, unopened packaging to ensure they remain fresh and undamaged during transit back to our warehouse.
Ship Items Back
Affix the provided shipping label or use your preferred carrier to send the package to our distribution center, ensuring the RMA number is clearly marked.
Receive Your Refund
Once our quality control team inspects the returned items, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing